Privacy Policy
This Privacy Policy informs about how Callora s.r.o. processes personal data in accordance with GDPR.
1. Data Controller
Controller: Callora s.r.o.
Address: Liptovský Mikuláš, Slovak Republic
Company ID: 52601111
Email: info@callora.sk
Phone: +421 948 948 647
2. Processing Purpose
We process personal data for:
a) Providing AI receptionist service (contract fulfillment)
b) Invoicing and accounting (legal obligation)
c) Marketing (with consent)
3. Call Recording
The AI receptionist service includes automatic recording of phone calls. Callers are informed at the beginning of the call. Recordings are stored for 12 months.
4. Retention Period
• Contract data: 5 years
• Billing data: 10 years
• Call recordings: 12 months
• Marketing data: Until consent withdrawal
5. Data Recipients
Personal data may be shared with cloud service providers, payment processors, and public authorities.
6. Your Rights
You have the right to access, rectification, erasure, restriction of processing, portability, and objection.
Send requests to: info@callora.sk
7. Security
We use data encryption (SSL/TLS), access controls, and regular security audits.
8. Complaints
In case of complaints, you may contact the relevant Data Protection Authority in your country.